compensation: $19.89 to 19.89 per hour + none
employment type: full-time
QR Code Link to This Post
Randstad is looking for Escalations Representatives for a major financial firm in Des Moines! Please see details below:
Location: West Des Moines, Iowa 50266
Duration: Temp to Perm
Schedule: Monday through Friday, 9-6
Training: Monday through Friday, 8-5
--Managing a unique complaints department or first line managers who are responsible for overseeing a team that responds to escalated complaints.
--Handle inquiries or complaints regarding products and services.
--Developing and monitoring service standards and goals; performing service, and product analyses.
--Improving group performance.
--Providing information and consultation to management.
--Coordinating staff, adhering to budget, and resources to provide quality service.
--Resolving complex issues or inquiries.
--Ensuring unit meets government regulations and company policies.
--Hiring, training, developing, and retaining a diverse workforce.
Working hours: 9:00 AM - 6:00 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.