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available afternoons available evenings available mornings available overnight available weekdays available weekends education completed: some college
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Hard working and dedicated. Work full time now but am looking to add and additional 20-30 hours. Great in sales. Incredible customer service skills. Technologically proficient. Able to market and sell utilizing social media tools. I am open and willing to pursue any work from home opportunity.
The Weed Man - Des Moines, IA January 2019 to Present
Remote sales agent and customer service representative. I am currently responsible for making over 75% of the sales that were made in Iowa so far in the year of 2019.
MARKETLINK INC/ Allied Global - Des Moines, IA June 2017 to April 2019
Performance Coach - Responsible for monitoring, coaching, developing, and motivating 75+ agents to ensure agents get floor support coverage and answers they need, and also for KPI metrics. Also responsible for managing outbound and inbound calling programs for agents to ensure client and company goals are met. Execute call performance strategies provided by center Performance Managers and/or Center Director/ Center Manager. Assist with onboarding new agents into the call center. Actively contribute to building and supporting the call center culture.
ESSENTIAL JOB FUNCTIONS:
〓 Engaged on the sales floor each day; Duties to be performed include: daily coaching and monitoring of all agents in the center (including Verifiers), perform side by side evaluations for each agent each week and perform random spot monitoring with immediate feedback. Recorded calls, side by side and spot monitoring are all acceptable means for monitoring and coaching. Floor management is crucial.
〓 The Call Center Director/Center Manager and/or Performance Manager will assign the Performance Coaches specific agents to coach daily, weekly, or monthly or by topic. 100% of focus is on answering call related questions, monitoring and side by side coaching.
〓 Provide appropriate support, mentoring, and guidance to agents in a sales environment.
〓 Maximize participation and performance. Promote and increase awareness.
〓 Monitoring and enhancing performance by identifying strengths and weaknesses with agents. Ensures agent adherence to company’s policies and procedures and all telemarketing regulations. This includes the agent handbook, proactively working with agents to ensure attendance metrics are met.
〓 Executes on the strategies provided to them by the Center Director/Center Manager and/or Performance Manager on performance against goals/accountability and provides timely feedback of all agents. Provide timely feedback and recommendations to Center Director/Center Manager and/or Performance Manager on sales performance, quality assurance, and training.
〓 Immediately reports any HR, potential discipline situations, and employee related issues to the Center Director/Center Manager and/or Performance Manager. Exceptions to this would include clear violations of company policy such as cell phone use or emergency situations that come up in the center.
〓 Review QA findings in a timely manner and provide feedback to agents.
〓 Assist with New Hire Check List, Performance Improvement Plans and any other performance related strategies for agents that are assigned by the Center Director/Center Manager and/or Performance
Manager. The group of agents could change from time to time to provide broader range of coaching styles to all agents in the center.
〓 Handle escalated calls for the agent, have total floor awareness, and attend pre-shift meetings.
〓 Provides positive and effective motivation, coaching and development for all agents. Needs to work alongside our agents.
〓 Experience with client CRM’s (billing systems, portals, etc.).
〓 Works with IT/HelpDesk on technical issues.
HP Consulting/Priority Choice Marketing - Coast to Coast June 2013 to June 2017
Sales Manager - I started out as a door to door Sales Representative selling magazines. I was made a manager in 2015 and ran my own crew of 10-15 agents that I traveled cross country with. Work includes managing a small crew by prioritizing projects, assigning work tasks, using. equipment, maintaining records, monitoring work quality and work schedules, insuring crew safety, training employees, and providing performance feedback. I also trained all of our new hires by taking them door to door myself.
Vector Marketing - Naperville, IL January 2011 to June 2013
Sales Manager - I started out as a sales representative and was promoted after 3 months to office manager. I was a key holder responsible for opening and closing the office. I was responsible for monitoring, coaching, developing, and motivating all of our representatives to ensure they got the support and answers they needed. I was PR manager responsible for recruiting and scheduling all the interviews. I also ran the interviews myself as well as made the hiring decision. I ran the 3 day training seminars that was required. I was also the social media captain for the Central and Western regions of the country.
DeVry University January 2009 to June 2010
Financial Aid Adviser
LA TAN January 2006 to January 2009
Sales Representative - They had me working at three different store locations to help boost sales up. I out performed out managers in sales which is why they needed me at every store. I was a key holder and would run the salon on my own every shift. I made sure I had proper product knowledge to help ensure that customers got what suited their needs best. I was responsible for inventory and maintenance of the salon as well.
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